Returns & Exchanges

We offer a 100-day return policy* to ensure you are completely satisfied with your purchase. Although we do hope you love your Vital Beat shirt and Shield.

Return Eligibility
To qualify for a return or exchange:

• You must notify us within 100 days of delivery
• The product must not be heavily damaged
• The product must be returned in reasonable condition

The delivery date used for eligibility is the date shown in the tracking information.

Important Return Instructions
Please contact us before returning any items.

Returning products without prior contact may lead to:

• Incorrect shipping addresses
• Customs issues
• Additional costs

Any extra costs caused by incorrect returns may be deducted from your refund.

Return Shipping
Customers are responsible for the cost of return shipping. We are a small family business and are unfortunately unable to provide free return labels. We recommend using the cheapest shipping option that includes tracking.

Exchanges
If you ordered the wrong size:

• Contact us and we will help you find the correct size
• You pay the return shipping
• We cover the shipping of the replacement item

The replacement item will be shipped once the returned product has been received and inspected.We ship our products worldwide.

*Custom-Made Solutions
If your device placement is non-standard and we create a custom shirt, different rules apply.

• In case of a return, we may not refund the full amount and/or may charge additional shipping.
• In case of an exchange, extra fees and/or shipping costs may apply.
• This depends on the reason for the return (for example, incorrect measurements provided by the customer).

All custom-made return or exchange conditions will always be discussed and agreed upon beforehand.