On this page we tried to answer some of our most frequently asked questions.
Please do make sure to read the additional info behind the ‘read more’ links to ensure you don’t miss any information.
Can’t find the answer you are looking for? Contact us!
Who are Vital Beat products for?
Vital Beat products are designed for people with implanted devices. They help protect and cushion devices during daily activities and sports.
What problems does Vital Beat solve?
Vital Beat helps reduce discomfort, pressure, and impact on implanted devices. Many users experience discomfort from seatbelts, backpacks, sports, or daily activities. Vital Beat protection helps reduce these issues.
Can I wear Vital Beat while doing sports?
Yes. Vital Beat products are designed for active lifestyles. They are made to help you stay active and participate in sports while protecting the implanted device area.
Do you ship worldwide?
Yes. Vital Beat ships orders globally using trusted shipping partners. Read more
Are taxes or import duties included?
Taxes are included for orders within the EEA. For deliveries outside the EEA, customers are responsible for local taxes and import duties charged by customs. Read more
How long does it take to receive my order?
Delivery time depends on your location and shipping carrier. Read more
Can I return my order if I’m not satisfied?
Yes. Vital Beat offers a 100-day return policy. But: rules apply! Read more
How do I return a product?
Contact us! Returns must be arranged with the Vital Beat team in advance. Sending products without instructions may lead to extra costs or delays. Read more
When will I receive my refund?
Refunds are processed after the returned product is received and checked. Read more
How do I choose the right size?
Measure your chest to find the correct size with the help of our size chart. Read more
Do Vital Beat products come with a warranty?
Yes. Products are covered by a 1-year warranty against defects. Read more
What terms apply when I place an order?
By ordering from Vital Beat, you agree to the company’s terms and conditions. Read more
What happens if I refuse to pay import fees?
Your order may be returned and a refund might not be issued. Read more
How can I contact Vital Beat?
You can reach the team by email, phone, or WhatsApp. Have a look at our contact page!