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Terms & Conditions
By placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all users of the website, including without limitation visitors, customers, and others who access or use the service.
Company Information
Vital Beat Export B.V.
Ambachtstraat 36A-27
7622 AP, Borne
The Netherlands
Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through this website. By placing an order, you agree to these terms as well as any additional policies referenced herein, including but not limited to our shipping, return, and privacy policies.
We reserve the right to update or modify these Terms & Conditions at any time. The version applicable to your order is the version published on the website at the time of purchase.
Orders & Acceptance
All orders placed through the website are subject to acceptance and availability. After placing an order, you will receive a confirmation email acknowledging receipt. This confirmation does not constitute acceptance of your order; acceptance occurs when the order is processed and dispatched.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or product unavailability.
Pricing & Payment
Shipping costs and any additional fees will be clearly indicated during the checkout process.
Payment must be completed using the available payment methods before an order is processed and shipped.
All our products are subject to VAT. The amount of VAT, duties and import fees depends on the delivery address of your order. For more information on taxes and import fees click here.
Shipping & Delivery
We aim to process and ship orders within the timeframe indicated on the website. Delivery times are estimates and may vary depending on location and external factors.
Vital Beat Export B.V. is not liable for delays caused by carriers, customs, or unforeseen circumstances beyond our control.
For more information on shipping and deliveries click here.
Copyright and Trademarks
All content on this website, including text, images, logos, graphics, and design, is the intellectual property of Vital Beat Export B.V. or its licensors and is protected by applicable copyright and trademark laws.
You may view, download, and print materials for personal, non-commercial use only. Any reproduction, distribution, modification, or commercial use without prior written consent is strictly prohibited.
All copyright notices and proprietary markings must be retained.
Right of Withdrawal
If a product does not meet your expectations, you may return it according to our return policy within the specified return period.
Product Information & Liability
We strive to ensure that all product descriptions, images, and information are accurate. However, minor variations may occur.
To the fullest extent permitted by law, Vital Beat Export B.V. shall not be liable for:
- Indirect or consequential damages
- Loss of data, profits, or business opportunities
- Any damages resulting from improper use of products
Nothing in these Terms limits your statutory rights as a consumer.
Availability
Customer support is available during standard daytime hours (Central European Time, CET), excluding public holidays.
We aim to respond to all inquiries within a reasonable timeframe. For assistance, please contact us via the contact options provided on the website.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of The Netherlands. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in The Netherlands, unless mandatory law provides otherwise.
Privacy Policy
We respect your privacy and are committed to protecting your personal data.
When you place an order or contact us, we may collect personal information such as:
- Name
- Address
- Email address
- Payment information
This information is used only for:
- Processing your order
- Providing customer support
- Improving our services
We do not sell or share your personal data with third parties, except when necessary for payment processing, shipping, or legal compliance.
All payment transactions are securely processed by trusted payment providers.
Cookies
Our website uses cookies and similar tracking technologies for functional, analytical, and marketing purposes. Non-essential cookies, including analytical tools, are only placed after you have given your explicit consent via our cookie banner, in accordance with applicable data protection laws.
Disclaimer
Protective equipment cannot prevent all injuries.
While our products are designed to provide additional protection and comfort, they cannot guarantee protection against all impacts, injuries, or accidents that may occur during physical activity.
By purchasing and using our products, you acknowledge that:
- Physical activities carry inherent risks
- Protective equipment reduces risk but cannot eliminate it entirely
- You do hereby waive, release and absolve, the product manufacturers, wholesalers and retailers for all damages incurred by you in connection with the use of the product.
Users should always ensure products are properly fitted and used according to the instructions provided.