Terms and conditions of purchases from Vital Beat
No protective equipment or other items can protect against all possible impacts or injuries. Despite the use of these products, serious injury or even death could occur. The protective equipment and other items contained herein are designed to offer added protection, but cannot guard against various bodily injuries that may occur from physical exertion and sports-related activities (the “Activities”).
No warranty, express or implied, is made with respect to the effectiveness of the protective gear sold herein or with respect to its fitness for any particular purpose. Accordingly, by purchasing such equipment, you do hereby waive, release and absolve, the product manufacturers, wholesalers and retailers for all damages incurred by you in connection with the use of such protective equipment. For maximum protection, all gear should be properly sized and fitted to the wearer according to the instructions included in the packaging.
You have the right to receive a good product. In case there is something wrong with it we will help you to the best of our abilities to solve this problem. Our products are warranted for 1 year against defects in material and workmanship, but not against mishandling, normal wear and tear, uncommon abuse, or superficial damage to the appearance of the product. Due to the nature and purpose of our product every case will be separately reviewed by us.
We accept a variety of payment options such as credit card, ApplePay, direct bank transfer and local payment options such as iDeal, Sofort, Przelewy24 and Bancontact.
We also accept Klarna Afterpay in selected countries.
If you have questions about your payment please contact us.
All payments are processed via our payment partner Mollie. Mollie is a Dutch company that services over 100000 businesses world wide. among them are Ahold, Acer and Dyson.
We deliver our product world wide.
EU orders are shipped with DPD, orders outside of the EU are shipped with FedEx.
In some cases your order will be shipped with PostNL.
In some cases priority shipping options are available. Please contact us to discuss what options we can offer you.
All orders that are delivered within the EER are including taxes and are not subjected to import fees.
All orders delivered outside the EER do not include tax. Customers who receive their orders outside the EER are responsible for the national and local taxes as well as import fees. These charges must be paid to local authorities and you will be informed about these once the package has been released by customs.
Failure to pay these fees may result in your package not being delivered to you and being returned to Vital Beat. In these cases you lose your right to a refund. Any additional costs Vital Beat has to make will also be charged to the buyer.
100 days no questions asked return policy!
We can’t imagine that you are not satisfied with your Vital Beat Shield and shirt. However it is of course possible that it just isn’t what you had hoped it would be.
How does it work?
We want to make it as easy as we can for you to return your purchase. All you have to do is notify us about your intent to return or exchange the items within 100 days after the delivery date of your product, provided that there is no major damage to any of the products( we can’t accept it if you Hulk’ed out of it).
The delivery date used is the one provided in the Track & Trace information.
The best part is, you don’t even have to return it in the original box! Any box, bag or crate is accepted. However we do recommend you keep the original box cause it’s just easier that way.
Is there really nothing bad?
Well unfortunately there is. You have to pay for the return shipment. We’re a small family business and we’re unable to give you free return shipping labels from The Netherlands.
The cheapest possible shipping option that has a track and trace code is fine. We don’t care if it takes a month to get back to us.
As soon as you have shipped it to us please send us the tracking info. That way we know it’s coming and we can keep an eye on its progress and take action if needed.
Please note!
Never return anything to Vital Beat without consulting with us first. Returning items to us without our instructions may result in additional charges, delays or loss. Please carefully follow our return instructions. These instruction can include, but are not limited to specific address, customs forms and shipping methods.
Wrong size? Don’t worry, it happens to the best of us.
There is no bigger disappointment then buying something new only to find out you’re way skinnier then you thought.
No worries though, just send us an email and we’ll help you find the right size and send it to you as soon as possible.
Two options: Fast & Less fast
The fastest option to exchange an item is to purchase that item on our website as a security deposit. We’ll send you a new item as quickly as we can. You can then return the wrong item to us once you received your new item. You can then reuse that box for the return item. Once we received the item we will refund you the security deposit.
The less fast option is for you to return the item to us and once we have received it we will send you a new item. In some cases this may be encouraged as you can mark spots on the t-shirt that we can use for your custom made shirt. We will discuss your options once you’ve contacted us about your return.
What’s the catch?
We have to split the cost of your exchange. We will cover the shipping for the new shirt(s) but you have to pay for the return shipment. We’re a small family business and we’re unable to give you free return shipping labels from The Netherlands.
Vital Beat will send you your new item once we have received the returned item from you and have verified its condition.
The cheapest possible shipping option that has a track and trace code is fine. We don’t care if it takes a month to get back to us.
As soon as you have shipped it to us please send us the tracking info. That way we know it’s coming and we can keep an eye on its progress and take action if needed.
Please note!
Never return anything to Vital Beat without consulting with us first. Returning items to us without our instructions may result in additional charges, delays or loss. Please carefully follow our return instructions. These instruction can include, but are not limited to specific address, customs forms and shipping methods.
You will receive a full or partial refund once we have received all items that are part of your requested refund.
Depending on your location and shipping method it may take a while before we have received your return shipment. Once we have received and processed the returned products you will receive a confirmation by e-mail.
We will refund or cancel your credit card payment within 3 business days after we have send you the confirmation e-mail. It may then take a few more days before it shows on your statements.
Items that are returned to us will be checked for damage etc. If items are returned incorrectly, damaged, dirty etc. Vital Beat has the right to deny you your refund or charge you for any extra costs as a result of this.
Please carefully follow our return instructions. These instruction can include, but are not limited to specific address, customs forms and shipping methods.
Vital Beat has the right to refuse your return at any time if we feel you’re not playing by the rules.
Please note!
Never return anything to Vital Beat without consulting with us first. Returning items to us without our instructions may result in additional charges, delays or loss.
As soon as you have shipped it to us please send us the tracking info. That way we know it’s coming and we can keep an eye on its progress and take action if needed.
General terms and conditions
On this website, vitalbeat.com, the below listed terms are used to describe the following:
Vital Beat – How Vital Beat Export B.V. calls itself.
Customer(s) / User(s) – Individuals who have purchased and or use/used items from Vital Beat.
Buyer(s) – Individuals who intend to purchase and or use items from Vital Beat.
Identity of the entrepreneur
Vital Beat Export B.V. trades under the name vitalbeat.com
Registered legal address:
VITAL BEAT Export B.V.
Ambachtstraat 36A-27
7622 AP, Borne
The Netherlands
(Do not use this address for shipping!)
Availability:
We are available Monday to Friday during Central European daytime (UTC+1) hours. We may reply outside these ours and upon request we may be able to schedule video- call during the evenings and weekends.
E-mail: info@vitalbeat.com
Phone/Facetime audio: +31 (0) 6 5114 1454
Whatsapp/iMessage: +31 (0) 6 5114 1454
Facebook: Facebook.com/vitalbeatprotection
Instagram: Instagram.com/vitalbeat_com
Useful numbers:
Our CoC number: 66846676
Our VAT identification number: NL856722571B01
Copyright and other protected rights
All materials contained in these websites, especially web pages, programs, graphics, images, sound, video, scripts and texts are the intellectual property (© 2020) of Vital Beat. All rights are reserved.
Unless explicitly indicated otherwise, you should assume that everything which you see or read on this website is subject to legal protection. All materials should exclusively be viewed, copied, printed out and passed on for personal, non-commercial and information purposes. Any copies must contain a copyright reference to Vital Beat. References given to protected rights must not be removed. Any commercial and/or public use of the materials is prohibited.
Trademarks
The logos and signs shown on the Vital Beat site, are registered or not registered trademarks of Vital Beat.
No license
Without the approval of Vital Beat in writing, no license or other right to the use of the contents on the Vital Beat site is granted either explicitly or implicitly or in any other way. Any abusive use of the materials is strictly prohibited and will be subject to civil and criminal prosecution by Vital Beat.
All notices, proposals, ideas and other contents which you provide to Vital Beat, will be regarded as provided on a non-confidential basis. Vital Beat reserves the right to use this information at its exclusive discretion. Vital Beat is not subject to any obligation (1) to treat the submissions as confidential or (2) to respond to any submissions. You are responsible for ensuring that none of your submissions infringe the rights of third parties (including copyright, trademark, patent, commercial secrecy, privacy or other personal rights or intellectual property rights) and to that extent indemnify Vital Beat from all claims of third parties, including reasonable costs of legal defence.
As a user of the Vital Beat site, you are required to comply with the law of The Netherlands. Above all, you undertake to comply with the applicable youth protection regulations.
In particular, you are not permitted to send contents over the Vital Beat site or in any other way to make them available which are (1) libellous, defamatory, obscene, harmful, pornographic, promoting violence or represent an infringement of privacy; (2) infringe commercial protected rights or (3) offer goods or services or solicit financial funds.
User activities whose purpose is to render the Vital Beat site functionally defective or at least to make use of it more difficult are prohibited and could give rise to civil and criminal proceedings.
The Vital Beat site may also not be used for illegal purposes. In particular, it is prohibited to register third parties without their knowledge and explicit consent for the newsletter and/or e-zine service or register third parties without their knowledge and explicit consent for lotteries on the Vital Beat site.
You as the buyer, customer and or user are yourself responsible for all your activities on and in connection with the Vital Beat site. Those with responsibility for upbringing are liable for their children. Vital Beat will ensure proper care and maintenance of the Vital Beat site. However, Vital Beat gives no guarantee that the Vital Beat site will be accessible at all times. Vital Beat also does not guarantee that the Vital Beat site will always be in the most up-to-date condition and free of defects. It is possible that delays, transcription errors or even misinformation could occur.
Vital Beat is only liable to the extent that Vital Beat, its agents and/or statutory representatives commit deliberate or grossly negligent conduct.
In the event of minor negligence, Vital Beat will only be liable to the extent that major obligations of the agreement are infringed by Vital Beat, its agents and/or statutory representatives.
In this case, there is no liability of Vital Beat and/or its agents and statutory representatives in the event of asset loss in respect of indirect damage, especially consequential damage, unforeseeable damage or untypical damage as well as loss of profit.
Any statutorily prescribed fault-Independent liability of Vital Beat – especially a statutory guarantee liability – is not affected by the above restrictions of liability. This also applies to the liability of Vital Beat in the event of culpable injury of life, limb or health.
The four previous paragraphs contain all the contractual and non-contractual claims which arise out of the present agreement and/or the use of the Vital Beat site.
In some circumstances, the Vital Beat site will contain links to other websites, whose contents cannot be managed and/or influenced by Vital Beat. These are purely for reference purposes. Vital Beat is not liable either for the accuracy of the content of these websites or for the material which can be obtained from these websites. The linked sites of the relevant website were reviewed at the time of the establishment of the link for possible legal infringements. However, without specific grounds for suspicion of a legal infringement, permanent control of the content of the linked site cannot reasonably be expected.
Vital Beat reserves the right to change the present terms and conditions and the content and structure of the Vital Beat site at any time. This also includes modifying or completely changing specific offers, writings and services without the obligation too inform and or compensate any of its buyers, customers and or users.