Vital Beat Customer Service

Shipping and returns

Return and exchange policy

Of course we hope that you are satisfied and happy with our product. After all it is our main goal to help you and give you back your freedom. However, it is always possible that our product is not what you expected and wish to return it or the size that you picked is not correct.

Returning a shipment to us must be done at customers expense. In case you wish to exchange a product we will ship the new item back to you on our cost.

IMPORTANT: Mention on the airway bill that the parcel contains a return or exchange of goods and holds NO commercial value. If this is not stated on the bill correctly, Vital Beat will be confronted with import fees and your return will not be accepted.

How many days after purchase can I return or exchange the product?

You must notify us about your intent to return or exchange within 14 days after the delivery date of your product, provided that the product(s) is/are undamaged and that the original shipping box is used. The delivery date used is the one provided in the Track & Trace information.

Return the product

After you have notified us about your request to return or exchange your product we will contact you and help you with the return shipment.

The package can be shipped with a courier near you. The customer carries all risk of the return shipment.

We recommend returning the package with a track and trace code.

Postage & packaging is non-refundable and the purchaser is responsible for returning the goods to Vital Beat fully carriage paid. We recommend you use a traceable system for the return of your goods and insure them appropriately.

Amount to be refunded

Depending on your location and shipping method it may take a while before we have received your return shipment. Once we have received and processed the returned products you will receive a confirmation by e-mail.

We will refund or cancel your credit card payment within 3 days after we have send you the confirmation e-mail.

Refunds will only be made after receiving the products as described on your invoice and in good order.

No protective equipment or other items can protect against all possible impacts or injuries. Despite the use of these products, serious injury or even death could occur. The protective equipment and other items contained herein are designed to offer added protection, but cannot guard against various bodily injuries that may occur from physical exertion and sports-related activities (the “Activities”).

No warranty, express or implied, is made with respect to the effectiveness of the protective gear sold herein or with respect to its fitness for any particular purpose. Accordingly, by purchasing such equipment, you do hereby waive, release and absolve, the product manufacturers, wholesalers and retailers for all damages incurred by you in connection with the use of such protective equipment. For maximum protection, all gear should be properly sized and fitted to the wearer according to the instructions included in the packaging.

You have the right to receive a good product. In case there is something wrong with it we will help you to the best of our abilities to solve this problem. Our products are warranted for 1 year against defects in material and workmanship, but not against mishandling, normal wear and tear, uncommon abuse, or superficial damage to the appearance of the product. Due to the nature and purpose of our product every case will be separately reviewed by us.

By ordering from vitalbeat.me you agree with the following terms and conditions.

 

Identity of the entrepreneur

Vital Beat B.V. trades under the name vitalbeat.me

 

Registered address:

Laan van Niftarlake 60

2612 BV Tienhoven

The Netherlands

 

Availability:

We are available seven days a week during daytime Central European Time (UTC+1)

E-mail: info@vitalbeat.me

Phone: +31 (0) 30 320 0 350

Whatsapp: +31 (0) 6 5114 1454

Facebook: Facebook.com/vitalbeatprotection

Instagram: Instagram.com/vitalbeat.me

 

Useful numbers:

Our CoC number: 66846676

Our VAT identification number: NL856722571B01

 

Copyright and trademarks

All materials contained on this website are intellectual property of Vital Beat. All rights reserved. Unless explicitly indicated otherwise, you should assume that everything which you see or read on this website is subject to legal protection. All materials should exclusively be viewed, copied, printed out and passed on for personal, non-commercial and information purposes. Any copies must contain a copyright reference to Vital Beat. References given to protected rights must not be removed. Any commercial and/or public use of the materials is prohibited.

 

Applicability

These conditions are applicable when you buy or have bought something from us. They tell you what we do for you and what you can expect from us. Separate conditions can sometimes apply to a product. In this case, these terms and conditions apply as well as the separate ones.

 

Right of withdrawal

Sometimes, the product you receive doesn’t meet your expectations. In this case, you can send the product back within 21 days after receiving it. We’ll send you a new product or you’ll receive your payment back within 3 days. In case of a return the shipping must be handled and paid for by the customer.

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